Privacy Policy

1. Who We Are

This Privacy Policy describes how Atronus Technologies, Inc. ("Atronus," "we," "us," or "our") collects, uses, and protects information about you when you visit our websites, use our products, or interact with our services.

Atronus Technologies operates the following products:

• OmniBotX — a multilingual AI chatbot platform for businesses (omnibotx.ai)
• OmniServe Texas — bilingual notary, translation, immigration, and bookkeeping services (omniservetexas.com)

We are based in Texas, USA. Our jurisdiction for legal disputes is the State of Texas.

2. What Information We Collect

Information You Provide Directly

• Account information: name, email address, business name, business type, phone number (optional), website
• Payment information: billing details, payment card information (processed by Stripe — we do not store your card number)
• Bot configuration: custom prompts, FAQs, services, contact handoff settings, and other content you create within OmniBotX
• Communications: emails, support messages, contact form submissions
• Service requests (OmniServe Texas): documents you submit for notary, translation, or other services

Information Collected Automatically

• Geographical data: approximate country, region, and timezone derived from your IP address (used for analytics, fraud prevention, and determining which laws apply)
• Device information: browser type, operating system, device identifiers
• Usage data: pages viewed, features used, conversation logs (within OmniBotX bots), interaction timestamps
• Cookies and similar technologies: see our Cookie Policy for details

Information from Your Customers (When You Use OmniBotX)

If you operate an OmniBotX chatbot on your website, your customers may interact with that bot. Conversations between your customers and your bot are stored in our systems to provide the service. As the OmniBotX customer, you are the data controller for those conversations; we are a data processor acting on your behalf.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, maintain, and improve our products
• Account management: To create and manage your account, process payments, send service-related communications
• Customer support: To respond to your inquiries and provide assistance
• Security and fraud prevention: To detect and prevent unauthorized access, abuse, and security incidents
• Analytics and improvement: To understand how our services are used and improve them
• Legal compliance: To comply with applicable laws and respond to legal requests
• Marketing (with consent): To send you product updates and offers, only if you've opted in

We do not sell your personal information to third parties.

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area or United Kingdom, our legal basis for processing your information depends on the specific data and context:

• Contract performance: To deliver services you've signed up for
• Legitimate interests: To operate, secure, and improve our services (subject to your rights)
• Consent: For marketing communications and optional features (you may withdraw consent at any time)
• Legal obligation: To comply with applicable laws

5. How We Share Information

We share your information only in the following circumstances:

• With sub-processors who help us operate the service (see Section 6)
• With your consent for purposes you've explicitly authorized
• For legal reasons when required by law, subpoena, or court order, or to protect rights, property, or safety
• In business transfers if we are involved in a merger, acquisition, or sale of assets (you will be notified)

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Sub-Processors

We use the following trusted third-party services to operate OmniBotX and OmniServe Texas. Each is contractually bound to protect your data:

This list may be updated as we evolve our infrastructure. We will provide notice of material changes.

7. International Data Transfers

Atronus Technologies is based in the United States. Your information may be stored and processed in the United States or other countries where our sub-processors operate. By using our services, you understand that your information may be transferred to countries with different data protection laws than your country of residence.

For users in the European Economic Area or United Kingdom, we rely on Standard Contractual Clauses or other approved mechanisms to ensure your data receives appropriate protection.

8. Data Retention

We retain your information for as long as needed to provide our services and comply with legal obligations. Specifically:

• Account data: retained while your account is active and for up to 24 months after closure
• Payment records: retained for 7 years for tax and accounting compliance
• Bot conversations: retained for 90 days by default; configurable in your dashboard
• Marketing communications data: retained until you unsubscribe
• Support communications: retained for 24 months

You can request earlier deletion at any time (see Section 10).

9. Security

We take reasonable technical and organizational measures to protect your information, including:

• Encryption in transit (TLS/HTTPS)
• Encryption at rest for sensitive data
• Access controls limiting who can view data
• Regular security review of our infrastructure
• Secure authentication (Supabase Auth)

No system is perfectly secure. If we become aware of a data breach affecting your information, we will notify you and applicable regulators as required by law.

10. Your Rights

Depending on your location, you may have the following rights regarding your information:

• Access: Request a copy of the data we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Restriction: Request that we limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing or optional processing at any time
• Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, email privacy@atronus.com. We will respond within 30 days.

11. California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising)
• The right to limit use of sensitive personal information
• The right to non-discrimination for exercising these rights

To exercise these rights, email privacy@atronus.com with subject line "California Privacy Request."

12. European Residents (GDPR / UK GDPR)

If you are in the European Economic Area, United Kingdom, or Switzerland, you have rights under GDPR (or UK GDPR / Swiss FADP). These rights are described in Section 10 above.

You have the right to lodge a complaint with your local data protection authority. We do not currently have an EU representative; for inquiries, email privacy@atronus.com.

13. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact privacy@atronus.com and we will promptly delete it.

14. Cookies and Tracking

We use cookies and similar technologies to operate our services, remember your preferences, and analyze usage. For details, see our Cookie Policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last Updated" date. For material changes, we will provide additional notice (such as email or a prominent notice on the site).

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information: